Do you want to be part of the efforts to address the greatest challenges of our time, and be able to influence and leave something for future generations to develop? Then Boden Municipality is an employer for you! Boden is located in Norrbotten's coastal region, only 3 miles from the sea between two river valleys. Around 28,000 people live here. Boden is a modern small town with proximity to most things, which creates a rewarding working and leisure life, what we call proximity life. Boden is located in the heart of an establishment-intensive region and is an important part of the green global social transition. A growing society is being created here, equipped to meet the green new industrialization, with smart and sustainable solutions for collaboration, housing, transport, everyday life and modern business. With strong support from competent colleagues and managers, you will have the courage to try. With us, you will be given great confidence in a fantastic environment, where there is the opportunity to develop yourself and others. Do you want to know more about what it is like to work in Boden municipality? Then you can read more here: www.boden.se/jobbaiboden We are now looking for a summer substitute for Citizen Service. Our workplace should reflect the municipality's vision: a growing municipality with development, security and quality of life as the main characteristics where the municipality wants citizens to feel that the municipal organization is there for them. Collaboration is a keyword within the municipality, with businesses, associations and individual citizens, which we also want to reflect in Citizen Service. We want to be perceived as welcoming to citizens, with an invitation to influence how they want to solve their case or get an answer to their question, a meeting that takes place by phone, at our reception or online. If you think service is important and want to contribute to meeting our citizens, then you are welcome to apply for a job with us. You will be part of a team of experienced and helpful colleagues DUTIES AND TASKS The mission includes: o Being the first contact when visiting the municipality o Provide good service in the form of information, advice and guidance via telephone calls or visits o Receive fault reports and comments on municipal services o Cooperation with the administrations to provide the best possible service and knowledge exchange o Log calls and cases in the case management system and report back to the administrations o Manage some internal services The work consists of answering the phone for the most part. QUALIFICATIONS o Requirement at least 3 years of secondary education o You have experience and aptitude for working in various IT systems and you can work with a computer and telephone simultaneously. o You have experience in searching for information on the internet and can handle different channels. o You are passionate about providing service and always put the customer/citizen at the center. o You are a team player and thrive in an organization where change and development are part of everyday life o You are flexible, have good prioritization skills and thrive in a fast-paced environment. o You have good knowledge of Swedish and English and it is an advantage if you master other languages. It is an advantage if you have experience from a similar service profession with customer meetings. We will place great emphasis on personal qualities. OTHER Working hours are daytime 07:45-16 ( Mon-Fri, not red days ) The introduction takes place v. 21- v.24, there is some flexibility in which days the introduction takes place if needed. We value an even age and gender distribution and diversity in all professional areas. We have smoke-free working hours. We offer one wellness hour per week. Follow us on Facebook and Instagram When you apply for a job with us, we want you to use our e-recruitment system. Questions about the position can be answered by the contact persons mentioned in the ad. We kindly but firmly decline any contact with media vendors, recruitment sites and the like.