Reception Manager at Hermelinen - a dynamic role at the heart of our business

Are you a service-oriented and structured leader with experience from reception, customer service or the service industry? Do you enjoy leading and developing teams to create world-class hospitality? Then you may be the one we are looking for!

About the service

As Reception Manager at Hermelinen, you are responsible for the daily operation of our common reception, which is the hub of our operations - wellness, gym and care. The reception is a central meeting place where we receive a high flow of patients and members daily. Your task will be to ensure that the reception is professional, efficient and customer-oriented, and that the work in the reception flows smoothly.

Your main tasks:

• Lead and coach the reception team to create a well-functioning and service-oriented work environment.
• Ensure that the reception is staffed efficiently and that routines and workflows are optimized.
• Responsible for the recruitment, introduction and development of the reception's employees.
• Manage administrative tasks such as scheduling, cash management and follow-up of customer satisfaction.
• Collaborate with other departments within Hermelinen to ensure a smooth experience for all visitors.
• Work operationally in the reception.

Who are you? We are looking for you who have previous experience in a similar role in reception, service or customer service. You are a natural leader who motivates and inspires your team. You thrive in a fast-paced environment, are flexible and have the ability to quickly solve problems and prioritize correctly. Furthermore, you have an eye for detail, are administratively skilled and have a genuine sense of service.

We would like you to have:

• Experience in leadership and staff responsibility.
• Previous experience from reception, service or similar work environment.
• Good administrative skills and experience in scheduling.
• Ability to handle multiple tasks at the same time in a fast-paced environment.
• Very good communication skills in Swedish and English.
• Experience of working in medical record systems and booking systems is meritorious.

We offer

At Hermelinen, you get a developing and varied service in an organization with a big heart. You will be part of a committed team where we value cooperation, professionalism and a positive work environment. We offer a fast-paced workplace, but also with the opportunity to influence and develop.

Does this sound like something for you? Welcome with your application!

Application

Send your application with CV and personal letter no later than 2025-05-31 to operations manager Anna Falck to email: anna.falck@hermelinen.se. Selection is ongoing, so please submit your application as soon as possible. Start date is October 6.

We look forward to your application!