Do you want to be part of our team? Do you have an eye for service and want to work for a company where innovation, sustainability and design are the keywords? Then the role of Customer Service Representative at Tarkett might be perfect for you!
Tarkett has operations in the form of both production and sales of flooring in over 100 different countries and is characterized by a strong industrial entrepreneurship and a passion for all kinds of flooring materials. You will work with a happy and close-knit team in open and pleasant premises in Umestan's business park. We believe that when you thrive in your work environment, you learn more and reach further, which contributes to innovation and results while we together manage to provide the best possible service to our customers.
Your role with us
In the role of Customer Service Representative, you will mainly work with helping and supporting our customers in various matters. This may include order and claim management as well as administration of various kinds. Your everyday life is characterized by close customer contact via telephone, e-mail, EDI and web channels. You will handle both corporate and private customers.
You will work in our modern and pleasant premises in Umestan's business park together with a committed and close-knit team. Here we value well-being and development - we believe that an inspiring work environment promotes both innovation and high-quality customer service.
On hiring, you will of course receive the introduction / training you need to be able to perform the work in the best way.
Location: Tarkett's office in Umeå
Position: Full-time, until further notice
Your main tasks
- Manage orders and complaints
- Administration and updating of customer information
- Support to our customers regarding products and services
The most important thing for us is that you are genuinely interested and want to do that little extra to provide the best possible service. As a person, you enjoy change and can also motivate others to innovate. To succeed, we believe that you are confident, self-driven and responsible, and that you have the ability to see new solutions.
We would like you to have
- At least upper secondary education
- Experience from customer service, service or support work
- Good knowledge of Swedish and English, both in speech and writing
- Knowledge of the Office package and experience of working with various digital tools
Meritatory if you also have
- Experience in e-commerce, digital communication or SAP business systems
- Knowledge of the Consumer Services Act, the Consumer Purchase Act and ABM07
About Tarkett
Tarkett is a global, large and successful flooring company with sales and production worldwide where great focus is on sustainability and design. Tarkett has been manufacturing flooring in Sweden since 1886 and today markets floor and wall products for both the home and design and functional solutions for public environments. With one of the market's broadest product portfolios and more than 130 years of experience in creating safe, sustainable and inspiring flooring solutions, we at Tarkett want to continue to contribute to the quality of life, well-being and profitability of our customers worldwide.
Your application
If you have any questions about the position or wonder what the process looks like in the future, you are welcome to contact Björn Edberg at bjorn.edberg@onepartnergroup.se. In this process, we work with continuous selection and appointment, which means that the position can be filled before the deadline. Once you have shown interest in the position, we will match your application with the position and we will contact you by email or phone for feedback. If you are relevant for the position, we will meet for an interview and during the process there will also be reference taking and background checks. It is important for us to hear about your experience when you have applied for a position with us. That's why we send out a short survey once you have applied for the position and once the process is complete. Your experience is important to us and we hope you have the opportunity to respond. Regarding the application, it is done via the ad on OnePartnerGroup's website, we do not handle applications via email due to GDPR.
Welcome with your application!