**Haymarket, the iconic hotel gem in the heart of Stockholm Through the grand entrance on Hötorget, you are welcomed into a lovely environment characterized by the optimism and elegance of the 1920s. Here in the historic PUB building, where Greta Garbo worked at the beginning of the last century, the original details of the building have been carefully restored or reinterpreted for our time. At Haymarket by Scandic, we all work together to create a world-class guest experience before, during and after your stay. We are now looking for a Shift Leader for Haymarket by Scandic. Are you our new Shift Leader? At Haymarket by Scandic, we are looking for you who are a genuine service professional with a fantastic sense of high quality and personal service. As a Shift Leader, you will work at the heart of the hotel and be the guest's first impression. In our team, each employee is an important key person, who contributes to the smooth cooperation between the different departments. It is therefore of the utmost importance that you have the absolute best sense of first-class service, and contribute to giving our guests a world-class guest experience. During your time with us, these areas may vary as you and the business develop. You'll take a lot of responsibility for making the decisions needed to satisfy our guests, and our teams will develop and improve our ways of working and service as the world around us changes. So bring your experience, your commitment and your way of thinking to us - and contribute to a culture where we really care: about each other, our guests and our planet. Welcome to Scandic! What does the role of Shift Leader Front Office entail? As a Front Office Shift Leader, you are responsible for ensuring that our guests receive world-class service. You solve most things and are a star at turning a dissatisfied guest into a satisfied guest. Your responsibilities also include administrative work, security work and sales work. In the role of Shift Leader, in addition to being part of the operation, you have the overall overview of the guest flow and, together with the team, ensure that tasks are prioritized so that the business flows so that the guests are satisfied. You lead and distribute the work and manage the staffing during your shift. The work includes standard reception tasks such as check-in and check-out, handling reservations, administrative tasks, guest service, keeping the lobby and reception area in the best condition and ensuring that existing procedures are followed. You have a strong guest focus and by working with goals and follow-up, you create the conditions for employees to provide professional service to our guests. If necessary, you will train new employees. The hotel is open 24 hours a day, so it is important that you are comfortable working in shifts (mornings, afternoons and weekends). Your skills For this role, you need to have both the ability and willingness to work with a leadership while being involved in the operation. You are confident in your leadership and have both integrity and sales drive. To fit the role, we also believe that you have well-developed social skills and are able to handle many different things happening at the same time. It is very important that you can convey good hospitality to the hotel guests. You are a responsive and unpretentious team player who takes great responsibility for your tasks and the overall result. You also have experience and knowledge of working with a computer as a tool. Since the work largely consists of communicating with guests, good knowledge of Swedish and English is a prerequisite. If you speak another language, this is an advantage. Information about the position: The position is a permanent full-time position and includes weekend work. We only accept applications via our website. All applications will be processed on a rolling basis and the position may be filled before the closing date, so please apply as soon as possible. In this recruitment we use a simple service test for selection. We look forward to welcoming you to Scandic! Ps. on our website you can read more about our culture, what the position entails and about our benefits! We go further when differences are embraced. With us, you will have the space to be yourself and develop in the direction you want, based on secure conditions and fair contracts. Bring your experience, your commitment and your way of thinking to us - contribute to a culture where we really care: about each other, our guests and our planet. Welcome to Scandic. Do you share our values? BE A PRO BE YOU BE CARING BE BOLD