Scandic Alvik is a hotel located in Alvik, only 10 minutes from Stockholm city center and a stone's throw from Lake Mälaren. The hotel is currently undergoing an extensive renovation of all our hotel rooms and public areas on the ground floor, and will be completed by summer 2025. Our ambition is to be the best at guest experiences within Scandic. With us, you'll be part of a great team of dedicated colleagues who help each other and put the guest in focus in everything we do. The hotel has a variety of guests ranging from business travelers, curious tourists to conference parties. Do you love delivering unforgettable world-class service and laughing on the job? Then you'll fit perfectly in our team! We are now looking for a Shift Leader for the Reception and Meeting Department. No matter why the guest comes to us, there are few things as appreciated as a friendly face that greets you. As a Shift Leader, you act as a role model to the rest of the team at the hotel and create a world-class guest experience. With us, you get to take a lot of responsibility for making the decisions required to make the guest happy and the teams develop and improve working methods and service as the world around them changes. We are convinced that it is when you can develop and contribute with all your skills and experience that we exceed the guest's expectations. And we have fun at work! So bring your experience, your commitment and your way of thinking to us - and contribute to a culture where we really care: about each other, our guests and our planet. Welcome to Scandic! What does the role of Shift Leader Front Office and Meeting entail? As a Front Office and Meeting Shift Leader, you are responsible for ensuring that our guests receive world-class service. You are the spider in the web that ensures that the guest is always in focus. You are the one who leads and distributes the work during your shift. You solve most things. The area of responsibility also includes administrative work, security work and work with sales. The work in the Front Office and Meeting involves checking in and out the hotel's guests, greeting them and giving them the information they need about their stay. You manage bookings in the Opera Cloud system and handle administrative tasks around guests and security. In the role of Shift Leader, in addition to being part of the operation, you have the overall overview of the guest flow and, together with the team, ensure that tasks are prioritized so that the business flows so that guests are satisfied. You ensure that procedures and checklists are followed. You manage staffing during your shift. You train new employees at the hotel and you also relieve the Front Office & Meeting Manager with some administrative tasks. The hotel is open 24 hours a day and it is therefore important that you are comfortable working in shifts (mornings, afternoons and weekends). Your skills For this role, you need to have both the ability and willingness to work with operational leadership. You are confident in your leadership and have documented leadership experience. As the role is divided between the reception and our conference department, you need to have a documented experience of conference/meeting knowledge and reception work. To fit the role, you will have well-developed interpersonal skills and be able to handle many different things happening at the same time. It is very important that you can convey good hospitality to the hotel guests. You are a responsive and unpretentious team player who takes great responsibility for your tasks and the overall result. You also have experience and knowledge of working with a computer as a tool. It is an advantage if you are used to working in Opera Cloud and M365. Since the work largely consists of communicating with guests, good knowledge of Swedish and English is a requirement. If you speak another language, it is an advantage. Information about the position: The position is a permanent full-time position. We only accept applications via our website. All applications will be processed on a rolling basis and the position may be filled before the closing date, so please apply as soon as possible. In this recruitment we use a simple service test for selection. We look forward to welcoming you to Scandic! Ps. on our website you can read more about our culture, what the position entails and about our benefits! We go further when differences are embraced. With us, you will have the space to be yourself and develop in the direction you want, based on secure conditions and fair contracts. Bring your experience, your commitment and your way of thinking to us - contribute to a culture where we really care: about each other, our guests and our planet. Welcome to Scandic. Do you share our values? BE A PRO BE YOU BE CARING BE BOLD