Scandic Mölndal is centrally located at Mölndals Galleria with good communications to Gothenburg. We are all part of the same team and work together with a lot of joy and commitment. We always focus on our joint work and join forces where needed. We are convinced that a good atmosphere among us employees leads to outstanding hotel experiences for our guests. We are now looking for a Shift Leader reception and restaurant at Scandic Mölndal Regardless of why the guest comes to us, there are few things that are as appreciated as a friendly face that greets you. As a Shift Leader, you act as a host together with the rest of the team at the hotel and create a world-class guest experience. During your time with us, these areas may vary as you and the business develop. You'll take a lot of responsibility for making the decisions needed to satisfy our guests, and our teams will develop and improve our ways of working and service as the world around us changes. We are convinced that it is when you can develop and contribute with all your skills and experience that we exceed the guest's expectations. And we have fun at work! So bring your experience, your commitment and your way of thinking to us - and contribute to a culture where we really care: about each other, our guests and our planet. Welcome to Scandic! What does the role of Shift Leader Reception and Restaurant entail? As a Reception and Restaurant Shift Leader, you are responsible for ensuring that our guests receive world-class service, which is why it's so important that you have a warm attitude and are attentive to details and the guest's needs. You are the spider in the web that ensures that the guest is always in focus. You like order and tidiness, both in your own and your colleagues' work. You solve most things and are a star at turning a dissatisfied guest into a satisfied guest. As the reception and restaurant work as a team, your duties may vary. The work at the reception involves checking in and out the hotel's guests, greeting them and giving them the information they need about their stay. You will manage bookings in the Opera Cloud system and handle administrative tasks around guests and security. In the restaurant, your main duties are to serve food and drinks. In the role of Shift Leader, you are responsible for the hospitality of the entire hotel both towards guests and employees. In addition to being part of the operation, you have the overall overview of the guest flow and, together with the team, ensure that tasks are prioritized so that the business flows so that guests are satisfied. You lead and distribute work and manage staffing during your shift. If necessary, you will be given the opportunity to train new employees at the hotel and you will also relieve the reception manager and restaurant manager with some administrative tasks. The hotel is open 24 hours a day, so it is important that you are comfortable working in shifts (mornings, afternoons and weekends). Your skills For this role, you need to have both the ability and willingness to work with operational leadership. You are confident in your leadership and have both integrity and sales drive. To fit the role, we also believe that you have well-developed social skills and are able to handle many different things happening at the same time. It is very important that you can convey good hospitality to the hotel guests. You are a responsive and unpretentious team player who takes great responsibility for your tasks and the overall result. You also have experience and knowledge of working with a computer as a tool. Since the work largely consists of communicating with guests, good knowledge of Swedish and English is a prerequisite. If you speak another language, this is an advantage. Who are you? To fit the role, we believe you have at least two years of experience in similar work. You have both the ability and willingness to work with operational leadership. You are confident in your leadership and have both integrity and sales drive. Most importantly, however, are your personal qualities and attitude. To fit the role, you need to be a good team player who takes great responsibility for your tasks and the overall result. It is also important that you can convey good hospitality to the hotel's guests. Information about the position: The position is a full-time, permanent position. We only accept applications via our website. All applications will be processed on a rolling basis and the position may be filled before the closing date, so please apply as soon as possible. In this recruitment we use a simple service test for selection. We look forward to welcoming you to Scandic! Ps. on our website you can read even more about the position, our benefits and our culture at Scandic! We go further when differences are embraced. With us, you get the space to be yourself and develop in the direction you want, with secure conditions and fair agreements as a basis. Bring your experience, your commitment and your way of thinking to us - contribute to a culture where we really care: about each other, our guests and our planet. Welcome to Scandic. Do you share our values? BE A PRO BE YOU BE CARING BE BOLD