Our guests are the most important thing for us and delivering service to them at a very high level is our main focus. We do this by having a strong service culture and a top-class hotel, but the most important part is those who will do the incredible work for us to get there - our employees! We are looking for an Assistant Front Office Manager for Scandic Luleå. At Scandic, everyone works together to create a world-class guest experience throughout the guest's stay. As Assistant Front Office Manager, together with the Front Office Manager, you are the one who motivates, drives, develops and engages everyone in the team to take great personal responsibility for improving working methods and service as the world around us changes. We are convinced that it is when you get to develop and contribute with all your skills, that we exceed the guest's expectations and we also have a lot of fun at work! What does the role involve? In this role as Assistant Front Office Manager you are responsible for - Front Office where you have the responsibility together with the Front Office Manager to ensure that our guests receive world-class service from check-in to check-out. This means that you, together with your team, ensure that the guest is always in focus and the daily operations. You lead and develop the business together with the Front Office Manager and employees based on the company's strategy, goals and local conditions. You have a passion for service and upselling and through your leadership you inspire and motivate your employees and create the conditions for you to create outstanding guest experiences together. As Assistant Front Office Manager you are also part of the daily operations. Who are you? You are positive about change and have the ability to lead others through it, are flexible and have the ability to see solutions and build relationships. You are a leader who takes being present at different times and days for granted and takes a holistic approach to everything you do. You recognize the benefits of collaboration, give regular feedback and are communicative in your leadership style. As a manager with us, you live by our leadership compass with Inspire, Collaborate, Build trust and Empower as a natural part of your leadership. You live our values and act as a role model in your role. You have previous experience in leading others in a similar role and relevant education and experience in the service industry. You have good administrative and follow-up skills and are used to working in various systems. You also need to have a good knowledge of Swedish and English, both spoken and written. Information about the position: The position is a full-time, permanent position and is covered by the Union's civil service agreement. We apply a probationary period of 6 months. Interviews will take place continuously. Your immediate manager will be the Front Office & Conference Manager. The position includes day and evening shifts during weekdays and weekends. Start date as soon as possible. We only accept applications via our website. All applications will be processed on a rolling basis and the position may be filled before the closing date, so please apply as soon as possible. In this recruitment, we use personality tests as part of the selection process. Bring your experience, commitment and way of thinking to us - and contribute to a culture where we genuinely care: about each other, our guests and our planet. Welcome to Scandic! We go further when differences are embraced. With us, you'll have the space to be yourself and develop in the direction you want, based on secure conditions and fair agreements. Bring your experience, your commitment and your way of thinking to us - contribute to a culture where we really care: about each other, our guests and our planet. Welcome to Scandic. Do you share our values? BE A PRO BE YOU BE CARING BE BOLD