Do you want to play an important role in the energy transition and work to meet future needs in the energy industry? We are looking for a responsible, driven and solution-oriented support and operations manager for employment in Skellefteå. Welcome with your application! The service As a support and operations manager at E-mobility, you are responsible for ensuring that the support process is optimized through all steps, from received case to error is remedied on site both in Sweden and Denmark. You ensure routines and develop working methods and ensure all necessary documentation. You develop requirements for system support that will facilitate and support the optimized support process. Your task also includes leading and prioritizing the support work and showing a high level of business acumen in all decisions. You will ensure reporting of agreed service levels, penalty handling and product complaints. You report to the Business Unit Manager. You work with Energy Service, Warehouse, Purchasing, Customer Service and the software supplier, among others. You work strategically and operationally to develop and ensure optimal case management at all levels. You lead reconciliation meetings with internal as well as external parties in the field of operation and maintenance. You work closely with everyone in E-mobility and the business unit manager. You are also responsible for strategic dialogues with all specialists within Skellefteå Kraft as well as external parties in the field of operation and maintenance. It is fast-paced every day and requires a high ability to prioritize. You do what is required to meet deadlines and for us to succeed in solving problems in the charging network within agreed service levels. With us, you will be part of the E-mobility business unit, which is a small group of five employees and a business unit manager. Our strengths are inclusiveness, working together across borders and listening to each other even if we have different opinions. We are good at coming to joint decisions. We work in a solution-oriented, agile way and are good at delivering against many and tight deadlines. Everyone in the department goes the extra mile and contributes in all parts of the business. The group is extremely responsible and does not let any balls fall between the chairs. We are proud to work at E-mobility and Skellefteå Kraft. We work every day to solve challenges together. So our value words responsible, driving and together fit incredibly well. The service is a permanent full-time position. Access 2025-02-01 or as agreed. A number of travel days in connection with reconciliation meetings with customers and suppliers occur in the service. Interested? We are looking for you who have good collaboration skills with colleagues within the department as well as other parts of the group, customers and suppliers. At the same time, you are self-motivated and full of initiative. You are humble and take tips and advice from your colleagues and are happy to share your knowledge. You believe that the best development is the one you make together. You are communicative, educational and analytical. In your work, you react to different signals and make plans to succeed. You stand for the Group's core values and share our vision of transforming the transport sector with 100% renewable power. You are driven, committed and constantly working on improvement. You can interpret large amounts of information, analyze data and choose the right reports for visualization for dialogues with, for example, suppliers. You are curious, responsible and constantly want to learn new things in your field of work. Requirements - Higher education in a relevant field, or equivalent relevant work experience - In-depth knowledge of the support process - B driving license - Good knowledge of Swedish and English, both spoken and written - Several years' experience of working with support for internal/external customers. - Several years of experience working with support deliveries in leading roles Meritorious - Several years of experience from the Energy industry - Experience of working in support flows including inventory management, field troubleshooting or similar - System understanding of how support flows are structured and how to work with ensuring deliveries within SLA - Experience of and/or certified in ITIL Who are we then? Skellefteå Kraft enables society's electrification and future infrastructure solutions through innovation, research and investments in renewable energy. We are one of Sweden's largest power producers with production of wind and hydro power, heat and bioenergy. About recruitment We work with competence-based recruitment with the aim of looking at each person's competence and thus promoting diversity and counteracting discrimination. Many positions within the Skellefteå Kraft Group are security-classified due to the socially important activities that it means to work in the energy industry. When recruiting to such a position, a security check with a register check is required before the candidate can be employed. Any questions? Robert Andersson, Business Unit Manager ME, 073-055 68 99 Frida Lundström, Unionen, 0910-77 28 64 Veronica Lindström, Akademikerföreningen, 0910-77 27 71 Robert Ingberg, SEKO, 0910-77 26 62 Örjan Karlsson, Ledarna, 0910-71 66 40 As we have already decided on the recruitment channels we wish to use for this recruitment, we kindly but firmly decline to be contacted for further offers of skills brokerage, advertising and recruitment assistance.