First-class advice combined with good local knowledge is Sparebank1 Østlandet's strength. We want more customers to come to us when they need advice on their personal finances. We will be there for our customers when they need us, and earn the right for our customers to choose us, every day.

As a customer advisor, your most important task is to provide service and good advice on relevant products and solutions. We are looking for someone who dares to think big and has a forward-looking attitude. For you, this will be an exciting opportunity to help develop one of our proactive offices. Are you able to spread joy and enthusiasm among colleagues and customers? If this is you, we look forward to hearing from you! We are located in the bank's office in Hamar.

Rolling shifts must be expected within 08-18.

Work tasks

• Customer service, guidance, advice and sales in our daily bank.
• See opportunities and quickly suggest relevant solutions and products for customers.
• Utilize the broad potential of the activities we perform on a daily basis.
• Refer to other relevant expertise.
• Ensure that all customers use our innovative digital solutions and self-service tools.

Qualifications

• Bachelor's degree in economics. Relevant experience can compensate for lack of education.
• Experience from a call center - preferably another industry.
• Guidance, referral and service skills.
• Relevant sales experience and documented sales results are emphasized.
• Mastery of technological solutions and self-service tools.

Personal qualities

• Motivated by good customer experiences and sales.
• Have a desire to develop their own skills and expertise.
• Initiative, outgoing and solution-oriented.
• Willing to change and quickly adopt new processes and solutions.
• Team player with good communication skills.
• High ethical standards, accurate and quality conscious.

We offer

• An aggressive workplace with a good working environment and a strong professional community.
• Interesting and challenging tasks.
• Good training.
• We take good care of our employees and have flexible working hours, a hybrid office solution, extra days off and reduced working hours from June to September. We also have a favourable savings scheme that gives employees ownership shares in the Group.
• For positions that require authorization and approval of suitability, a police certificate must be presented.
• We carry out background checks on applicants to verify information contained in CVs and other documentation. The background check is carried out by Semac, with the consent of the applicant.