We are looking for a Complaints Coordinator for the Quality QA/QC section, SSAB Special Steels. Are you a solution-oriented person with the ability to communicate and build relationships? Do you want to be part of our dedicated team and contribute to our customers getting the best service? Then this could be the position for you! Location Oxelösund.

Becoming part of the SSAB family means joining a journey. A journey that we believe is crucial for the future of the planet and sustainability. Steel has been one of the most important materials for the development of our society and will continue to be so in the future. In our homes, in bridges connecting our cities and in the cars of tomorrow. At SSAB, we are proud of our history and our leadership in high strength steel. At the same time, we are aware that steel production is one of the industries that emits the most greenhouse gases in the world. This must change. We have therefore developed the world's first fossil-free process for steel production and around 2030 we will be largely fossil-free. As part of SSAB, you will be important in realizing this goal and thus contribute to a green transition of the entire steel industry.

About the position

As a complaints coordinator, you will be responsible for receiving, investigating and responding to complaints from our customers. You will work closely with your colleagues in the quality department and other departments. You will be a voice between production and market to ensure a smooth and efficient process. You will work to develop the complaint process and work on continuous improvements. You will be part of the QA/QC section under Quality and you will also work with standards such as AQAP and measuring devices.

Your main responsibilities

• Investigate complaints and communicate them internally.
• Compile and analyze data to identify areas for improvement.
• Collaborate with other departments to solve problems and implement improvements.
• Contribute to improving and developing our processes and procedures and produce statistics
• Work with standards such as AQAP and measuring devices.

About you

• You have some form of higher education, preferably Bergsskolan, engineering or in Quality.
• Experience in quality or complaints work is an advantage, as is experience of working with standards or measuring devices.
• You are structured and service-oriented.
• Fluent Swedish and English in speech and writing is a requirement.

Our offer

At SSAB, diversity and inclusion are part of our culture. We apply our values - driven, genuine and ahead of the curve - in our daily decision-making, always with the customer in focus. This makes us all team players, with a common drive to improve. When you join SSAB, you will be part of an organization of passionate problem solvers working together on important challenges. We will support your growth by offering a safe and friendly workplace that is conducive to work-life balance. At SSAB, you will have the opportunity to broaden your knowledge and grow.

We offer a wide range of valued benefits to our employees. Here are some examples:

Profit sharing

Flexible terms for reduced working hours

Health care allowance

Recruitment process

1. Apply

2. Pre-recorded questions

3.Tests

4. Interview

5. Reference checking

6. Come and meet us

7. Health screening

8. Sign

Background check may be conducted as part of the recruitment process.

Do you have any questions regarding the position?

Contact the recruiting manager Victoria Robertsson, Head of Department Quality Support, tel 0761357677

We decline contacts from recruitment companies, ad sellers and the like regarding this advertisement.

Trade union information is provided by Akademikerföreningen, Unionen and Ledarna, which can be reached via our switchboard on tel. 0155-254 000.

A few words from your future colleague

We are pleased to welcome you to our team at SSAB. We look forward to working together and are confident that you will be a valuable asset to us.

As a new colleague, you will have the opportunity to contribute with your skills and experience, and we look forward to learning from each other. Our team is known for its collaboration and supportive atmosphere, and we believe you will thrive here.

Northern and US-based steel company building a stronger, lighter and more sustainable world through refined steel products and services. Together with our partners, SSAB has developed SSAB Fossil-free™ steel and plans to reinvent the value chain from the mine to the end customer, virtually eliminating carbon emissions from our own operations. SSAB Zero™, a largely carbon-free steel based on recycled steel, further strengthens SSAB's leading position and our comprehensive sustainable offering independent of the raw material. SSAB has employees in more than 50 countries and production facilities in Sweden, Finland and the US. SSAB is listed on Nasdaq Stockholm and secondarily listed on Nasdaq Helsinki. Join us on the journey! www.ssab.com, Facebook, Instagram, LinkedIn, X and YouTube.