Our energy and communication solutions play a major role in our customers' everyday lives. Every single day. With us, you work with socially important services, where you are part of the development of a sustainable region.

In our Distribution Heating/Cooling/Services team, we work with connections, investment projects and maintenance on our district heating and district cooling network. We perform service visits and troubleshooting in customers' district heating centers and in the municipality's ground heating centers.

Your role:

As an administrator, you work closely with our technicians and engineers, you participate in daily reconciliation meetings and in daily planning. You will work in our business systems with work order management and follow-up. Your work will also involve monitoring the team's inboxes and distributing incoming cases in an efficient manner.

The work involves handling phone calls and email contact with customers and external contacts.

In the role of administrator, you will:

• Participate in the operational planning and prioritization and follow-up of measures performed
• Manage incoming cases
• Have daily contact with our district heating customers
• Manage service agreements in our business systems
• Report key figures
• Work with system maintenance.

In everyday life, you work a lot in our systems Digpro, CAB and IFS. We work closely together in the group and have many collaborations within the company.

To succeed in the role, you have:

• High school diploma
• Good system knowledge
• Experience of customer contact
• Good knowledge of Swedish and English.

Advantages for the role:

• Experience working with information and business systems
• Experience with administrative tasks
• Experience working with customer contact.

Personal qualities:

We are looking for you who are service-oriented and want to exceed our customers' expectations. You have an unpretentious approach and thrive as a problem solver. In everyday life, you are happy to contribute with concrete and practical ideas.

As a person, you are responsible, structured and a good team player. You influence your environment by being open, enthusiastic and positive. You are independent, flexible and adaptable. We also look for you to be result- and customer-oriented and clear in your communication.

We will place great emphasis on personal qualities, as well as on the ways in which you can complement our existing team.

Please send your application no later than: 2023-03-09

For more information about the position, please contact recruiting manager Per Anundi, 070-534 95 14. Union representatives can be reached via our switchboard, 090-16 00 00.

Interviews may take place on an ongoing basis during the application period.

We do not accept calls from sellers of recruitment and advertising solutions. We have made our choice of channels.