By the people of Umeå, for the people of Umeå We are an energy and communications company owned by Umeå municipality and everyone who lives here. With safe and accessible solutions, we ensure that a growing Umeå is always heated, lit and connected. By spreading knowledge, running community projects and supporting a vibrant association life, we are helping to shape the future.

Your role in our team

You will be an important part of a committed team at the Marketing & Communication department, which always puts the Umeå residents' experience first. However, the work in everyday life takes place widely across the organization where you will have an important role in our work with customer centricity.

As a CX specialist with us, you will:

• Map and optimize - You work to continuously develop our customer journeys to create a coherent and positive customer experience
• Listen and analyze - You collect customer insights, identify and analyze the customer's needs and what can be improved.
• Acting and driving change - Working with the relevant teams, you make sure that improvements actually happen - from idea to reality.
• Measure and follow up - You keep track of customer satisfaction and ensure that we are constantly improving.

In your role, you will also have many different contact surfaces and a close collaboration with colleagues in customer service, sales, product and business development and digital customer interfaces.

To succeed in the role, you have:

• Relevant education in, for example, marketing, product and business development or behavioral science alt. equivalent work experience
• Previous experience of working with the customer in focus

It is also meritorious if you have:

• Previous experience of working with optimizing customer journeys
• Experience of working with customer insights and analysis
• Worked cross-functionally across departmental boundaries
• Experience with digital tools such as CRM systems, analytical tools, AI.

Personal qualities:

You are communicative and enjoy having many different contact surfaces. You have a great customer focus and are curious to understand customer needs and wishes. You like to dive into customer data, see patterns, analyze and understand insights and trends.

With us you get more than a job:

• A workplace where we care about each other and about the people of Umeå
• The opportunity to develop and make a difference - for real
• Benefits that make everyday life a little easier

Read more about what it's like to work with us at jobb.umeaenergi.se

How to apply for the job

Send your application no later than April 30, 2025 to. Interviews may take place on an ongoing basis. Do you have any questions? Contact the recruiting manager Danny Persson, 073-394 61 27. For questions about the recruitment process, you can contact Susanne Sundstén, 076-147 58 87. Union representatives can be reached via our switchboard, 090-16 00 00.

We look forward to hearing from you! Welcome to us!

As a socially important business, it is important for us to have a safe working environment for our employees and that our assets and information are protected. As part of our systematic security work, we therefore conduct background checks for certain positions. Some of our roles require a security clearance, if this is relevant for the position you have applied for, you will receive more information about it at a later stage.

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