Company description

Vattenfall is one of Europe's largest producers and retailers of electricity and heat. Our main markets are Sweden, Germany, the Netherlands, Denmark and the UK. The Vattenfall Group has approximately 21,000 employees. We have been electrifying industries, powering homes and transforming lives through innovation for over a century. We now want to make fossil-free living possible within a generation and we are driving the transition to a sustainable energy system.

Vattenfall Customer Service Nordic is responsible for sales, billing and customer service to Vattenfall customers in the Nordic region. We are headquartered in Umeå, but are also located in Solna and Helsinki and together we are about 300 employees who support Vattenfall's various businesses via the customer interface. We work for fossil freedom by guiding our customers to climate-smart solutions and we are passionate about quality and customer experience and have been named best service in Energy the last two years. With us, the value People First permeates everything we do and we know that confident and committed employees deliver the best customer experiences.

In 2021, Vattenfall Customer Service Nordic was awarded the Union's prize for Sweden's most LGBTI-friendly workplace and this year we have been awarded the Diversity Employer Gold award by Women Ahead. We know that a good working climate, first-class customer interaction and innovative thinking are based on us all complementing each other. With us, you can be proud to be who you are!

Vattenfall Customer Service Nordic is certified as a Great Place to Work®. The certification is based on an employee survey within the dimensions of Credibility, Respect, Fairness, Pride and Camaraderie.

About the role

Right now we are looking for people who want to work in the role of Customer Communicator at Vattenfall's customer service in Umeå!

In the role of Customer Communicator you will create significant and memorable customer experiences. You will act as an ambassador for Vattenfall by creating first-class customer experiences to Vattenfall's customers, mainly via phone and email. Your duties also include conducting needs analysis and upselling of Vattenfall's products that all contribute to a fossil-free future.

Vattenfall training: In the role you will have the opportunity to learn about Vattenfall's business and how the energy industry works. At Vattenfall, you will receive a solid education, which means that you do not need to be an expert in energy to apply for the job. The training alternates between theory and practice in order for you to feel confident in handling the customer cases you will work with after completing the training.

Working hours: You will work in a team where both you and the team work towards clearly set goals. Working hours are office hours between 08:00-17:15, Monday to Friday. The work is primarily and for the most part carried out from the office, but there is the possibility of working partly from home. During the initial training, the work is performed 100% from the office.

Requirements specification

This is a role for you with a natural aptitude for service and communication. You need to be confident in meeting our customers, both over the phone and email.

We are looking for a colleague who wants the opportunity to develop their career in customer service. We offer an opportunity to gain experience and learn new skills in our industry. If you are enthusiastic, committed and want to be part of a dynamic team, then this is the perfect job for you!

To be considered for the role, we want you to:

• have full secondary school qualifications
• have very good computer skills
• communicate fluently in speech and writing, both in Swedish and English
• are energized by listening to customer needs in order to identify and offer the best solutions for the customer.

Merits

• Experience from service professions
• Fluency in an additional language, beyond Swedish and English.

As a person

You are a positive person who loves talking to customers and sees sales as a natural part of the customer meeting. Furthermore, we see that you thrive with and enjoy working goal and result-oriented. We take for granted that you are a communicative, open and social person who listens actively and is keen to give customers the best possible experience.

It is not a requirement but an advantage if you have experience of service professions and if you are fluent in an additional language, in addition to Swedish and English.

The salary range for the role is 23,000-26,000/month depending on previous experience and other qualifications.

Further information

What we offer

In addition to helping shape the smart energy society of the future, we offer you a developing and varied job with many contact surfaces. For us at Vattenfall, it is important that work and private life have a good balance, so we offer flexibility in work and the opportunity to work from home if needed. We also have a lot of other employee benefits such as reduced working hours, favorable occupational pension agreements, parental leave allowance and more. Read more about our benefits here.

Location: Umeå

Scope: Permanent position. Full time.

How to apply

We would like your application to consist of a CV and a cover letter with a motivation as to why you are applying for the position, and why you are a good fit for the role.

We would like your cover letter to include answers to the following questions:

• Describe why you would be a good fit for the position.
• Can you work 100% in the Umeå office during the initial training?
• Can you start employment in week 49 (Dec 2-6) What is the possible notice period?

The application process.

• Tests are part of the process. After you apply, you will be invited to take a personality test and a logic test

If you proceed after selection and tests:

• v. 40-41 First team meeting with recruiter.
• v. 42-43 Interviews at Vattenfall office in Umeå, and reference taking.
• Vattenfall performs drug test before employment contract can be signed.

Last day to apply: October 6

Applications are handled continuously so send in your application today!

Please note that we do not accept applications via email, but only accept applications via the link in the ad.

Other.

For more information about the position itself, please contact the recruiting manager Nils Landar via e-mail: Nils.landar@vattenfall.com or 070-257 40 74. For questions about the recruitment process, please contact the recruiter, Anna