Company description

Vattenfall is one of Europe's largest producers and retailers of electricity and heat. Our main markets are Sweden, Germany, the Netherlands, Denmark and the UK. The Vattenfall Group has around 20,000 employees. We have been electrifying industries, powering homes and transforming lives through innovation for over a century. We work for fossil-free energy and drive the transition to a sustainable energy system.

Vattenfall Customer Service Nordic is responsible for sales, billing and customer service via traditional and digital channels for Vattenfall customers in the Nordic region. Our customer service is located in Umeå, Solna and Helsinki and in total we are about 300 employees who together support Vattenfall's various businesses via the customer interface. We work for fossil freedom by guiding our customers to climate-smart solutions. We take pride in creating world-class customer experiences and delivering on agreed targets, thereby contributing to the development of Vattenfall and the Vattenfall brand.

In 2021, Vattenfall Customer Service Nordic was awarded the Union's prize for Sweden's most LGBTI-friendly workplace. We know that a good working climate, first-class customer interaction and innovative thinking are based on us all complementing each other. With us, you can be proud to be who you are!

Vattenfall Customer Service Nordic is certified as a Great Place to Work®. The certification is based on an employee survey within the dimensions of Credibility, Respect, Fairness, Pride and Camaraderie.

About the role

Right now we are looking for people who want to work in the role of Customer Communicator at Vattenfall's customer service in Umeå! If you want to work for a company that is investing in a fossil-free future and inspire people to make good decisions for the environment - then Vattenfall is the right place for you!

In the role of Customer Communicator, the work is about calling customers and creating significant and memorable customer experiences through your way of communicating. You will act as an ambassador for Vattenfall by creating first-class customer experiences for Vattenfall's customers, mainly over the phone. You will actively work with needs analysis and upselling of Vattenfall's products that all contribute to a fossil-free future through outbound calls to existing customers.

You will work in a team where both you and the team work towards clearly set goals. The working hours are office hours between 09:45-19:00, Monday to Thursday and 09:00-14:00 on Fridays.

In this role, you will have the opportunity to learn about Vattenfall's business and how the energy industry works. At Vattenfall, you will receive a solid education, which means that you do not need to be an expert in energy to apply for the job. The training alternates between theory and practice with the aim that after completing the training, you will feel confident in handling the customer cases that you will work with.

Requirements specification

Who are you?

We see that you are a positive person who loves talking to customers and sees sales as a natural part of the customer meeting. Furthermore, we see that you thrive with and enjoy working goal and result-oriented. We take for granted that you are a communicative, open and social person who listens actively and is keen to give customers the best possible experience. It is not a requirement but a merit if you have experience in anti-churn activities and if you are fluent in languages, in addition to Swedish and English.

To be relevant for this position, we see that you

• Are energized by listening to customer needs to identify and offer the best solutions for the customer.
• Have experience in outbound sales.
• Have very good computer skills.
• Communicate fluently in speech and writing, both in Swedish and English.
• Have full secondary school qualifications or equivalent acquired skills.

Additional information

Location: Umeå. Work is carried out from the office but should the need arise, there is the possibility to work from home.

Working hours: Office hours between 09:45-19:00, Monday to Thursday and 09:00-14:00 on Fridays.

Scope: Permanent position

Salary type: Fixed + commission

In addition to being involved in shaping the smart energy society of the future, we offer you a developing and varied job with many contact surfaces. For us at Vattenfall, it is important that work and private life have a good balance, which is why we offer flexibility in work and the opportunity to work from home if needed. We also have a lot of other employee benefits such as reduced working hours, favorable occupational pension agreements, parental leave allowance and more. Read more about our benefits here.

Welcome with your application no later than October 1

We would like your application to consist of a CV and a personal letter explaining why you are applying for the position and why you are a good fit for the role.

We wish to fill the position as soon as possible and will handle applications on an ongoing basis, so send in your application today!

Please note that we do not accept applications via email, but only accept applications via the link in the ad.

Other information

If you have any questions, you are welcome to contact the recruiting manager Anna Arevärn via e-mail: anna.arevarn@vattenfall.com or 073-053 02 56

For information on the recruitment process, please contact Recruiter Anna Uppström, anna.uppstroem@vattenfall.com

Union representatives for this position are: Shahriar Badiei (Akademikerna), Christer Von Ahn (Unionen), Mikael Mukka (SEKO), Cecilia Bodin (Ledarna). You can reach all of them via Vattenfall's switchboard, 08- 739 50 00.

We are convinced that diversity contributes to building a more profitable and attractive company and strive to be good role models when it comes to diversity. Vattenfall works actively to ensure that all employees have the same opportunities and rights regardless of age, ethnic or cultural background, gender, religion/belief, sexual orientation or disability.

Vattenfall is part of Sweden's critical infrastructure, so many of our services are classified. If this position is classified, a security clearance will be conducted prior to employment, in accordance with the Security Protection Act.

We look forward to your application!