Company description

Vattenfall is one of Europe's largest producers and retailers of electricity and heat. Our main markets are Sweden, Germany, the Netherlands, Denmark and the UK. The Vattenfall Group has around 20,000 employees. We have been electrifying industries, powering homes and transforming lives through innovation for over a century. We work for fossil-free energy and drive the transition to a sustainable energy system.

Vattenfall Customer Service Nordic is responsible for sales, billing and customer service via traditional and digital channels for Vattenfall customers in the Nordic region. Our customer service is located in Umeå, Solna and Helsinki and in total we are about 300 employees who together support Vattenfall's various businesses via the customer interface. We work for fossil freedom by guiding our customers to climate-smart solutions. We take pride in creating world-class customer experiences and delivering on agreed targets, thereby contributing to the development of Vattenfall and the Vattenfall brand.

In 2021, Vattenfall Customer Service Nordic was awarded the Union's prize for Sweden's most LGBTI-friendly workplace. We know that a good working climate, first-class customer interaction and innovative thinking are based on us all complementing each other. With us, you can be proud to be who you are!

Vattenfall Customer Service Nordic is certified as a Great Place to Work®. The certification is based on an employee survey within the dimensions of Credibility, Respect, Fairness, Pride and Camaraderie.

About the role

Cash and Credit Management belongs to Business Support & Compliance within Customer Service Nordic in Umeå, takes over Vattenfall Electricity Distribution's customer ledger and thus needs to expand its team with new colleagues who want to be involved in driving the future of invoicing and claims management.

As an Energy Advisor, you will have the opportunity to work with a variety of tasks within invoicing and claims, mainly within B2C and within B2B in the SAP system.

The Cash and Credit Management team works closely together and supports each other. You will take great responsibility for the invoicing and claims process but also for your own development, which means that you as an applicant want to step in with 100% commitment, great initiative with a focus on continuous improvement, especially now that we have the chance to change and improve our routines and working methods. The role involves both regular line work and active participation in various projects.

We believe that success is achieved through teamwork, a high level of commitment, making everyone's voice heard, making demands on each other and giving each other constructive feedback.

Main work tasks

The Energy Advisor's mission is to manage billing and claims and to support the business in order to achieve the business plan's set strategies and goals by:

• Administering and invoicing based on SD orders
• Administering claims management
• Monthly reconciliations and annual reconciliations
• Professionally addressing and supporting internal operations for training purposes.
• Continuously come up with improvement initiatives and solutions to develop and streamline our working methods and participate in projects.

Requirements specification

We are looking for you who have:

• At least a high school diploma. We consider it an advantage if you have post-secondary education in finance or accounting
• Several years of work experience and with knowledge of the invoicing and/or claims process
• System knowledge and experience with SAP
• Good knowledge of Microsoft Office 365
• Good knowledge of Swedish and English in speech and writing

You as a person:

We are looking for someone who has a holistic approach and a good understanding of the business needs. You have knowledge of, and enjoy, a structured and solution-oriented approach and have good analytical skills. You are responsible and used to taking your own initiative. You are also good at collaborating with colleagues and other units as this is an important part of the job.

Further information

Location: Umeå, Sweden

Terms of employment: The permanent position is 100% with placement at Vattenfall's office in Umeå starting as soon as possible.

We offer

In addition to helping shape the smart energy society of the future, we offer a workplace with good opportunities for development. With us, you get the opportunity to work in a corporate culture where we strive to be open, active and positive with tasks that develop and challenge you. The health and well-being of our employees and partners is important to us. A good working environment is fundamental to everything we do and safety is always at the center. For us, it is important that your personal values match our culture, which is characterized by making each other better, being one step ahead and keeping our promises.

Welcome with your application containing a CV and personal letter describing your previous experience in invoicing and/or the claims process no later than September 8, 2024.

Selection and interviews are ongoing, so do not wait until the last day to apply.

For more information about the position, please contact the Head of Recruitment Cecilia Burman, cecilia.burman@vattenfall.com, +46908718990

For information on the recruitment process, please contact Recruiter Anna Uppström, anna.uppstroem@vattenfall.com

Union representatives for this position are Shahriar Badiei (Akademikerna), Christer Von Ahn (Unionen), Mikael Mukka (SEKO), Cecilia Bodin (Ledarna). You can reach all of them via Vattenfall's switchboard, 08- 739 50 00.

Vattenfall is part of Sweden's critical infrastructure, so many of our services are classified. If this position is classified, a security clearance will be carried out before employment, in accordance with the Security Protection Act. The security check includes a register check and security interview. In addition to the security check, a drug test is carried out.