Company description

Vattenfall is one of Europe's largest producers and retailers of electricity and heat. Our main markets are Sweden, Germany, the Netherlands, Denmark and the UK. The Vattenfall Group has around 20,000 employees. We have been electrifying industries, powering homes and transforming lives through innovation for over a century. We are committed to going fossil-free and driving the transition to a sustainable energy system.

Vattenfall Customer Service Nordic is responsible for sales, billing and customer service to Vattenfall customers in the Nordic region. We are headquartered in Umeå, but are also located in Solna and Helsinki and together we are about 300 employees who support Vattenfall's various businesses via the customer interface. We work for fossil freedom by guiding our customers to climate-smart solutions and we are passionate about quality and customer experience and have been named best service in Energy the last two years. With us, the value People First permeates everything we do and we know that confident and committed employees deliver the best customer experiences.

In 2021, Vattenfall Customer Service Nordic was awarded the Union's prize for Sweden's most LGBTI-friendly workplace and this year we have been awarded the Diversity Employer Gold award by Women Ahead. We know that a good working climate, first-class customer interaction and innovative thinking are based on us all complementing each other. With us, you can be proud to be who you are!

Vattenfall Customer Service Nordic is certified as a Great Place to Work®. The certification is based on an employee survey within the dimensions of Credibility, Respect, Fairness, Pride and Camaraderie.

About the role

Do you want to be part of our journey to become a top-ranked workplace and create a world-class customer experience?

We are looking for People and Business Managers who want to lead and develop our colleagues at Vattenfall Customer Service. You will lead a team, set goals, and be operational yourself in dialog with clients. Your goal is to ensure that the team together exceeds the set target figures. By being courageous and building an engaging sales culture among colleagues, you create the conditions for us to develop and be a competitive alternative and contribute to Vattenfall's continued success.

In your role, relationships and collaboration are central and it will come naturally for you to interact both internally and externally. As a leader, you have a crucial role in our work to constantly be at the forefront, which is why it is of the utmost importance that you understand and can perfectly balance between having a healthy staff and concrete results and that you dare to test new ways to succeed.

As a People and Business Manager within Vattenfall Customer Service, you are ultimately responsible for leading and developing the employees within your organization. At the same time, you are responsible for maintaining and developing the relationship with our clients while driving our operational business with a strong business perspective. Our expectation is that you are used to working with business objectives and driving them forward together with your team. Through our target numbers, you have the understanding needed to individualize the targets and engage your people. You can clearly describe and set requirements towards our support units to further develop and drive our business forward.

In this role, you are expected to act according to our shared values and actively promote diversity and inclusion. You develop employees to their full potential through trust and responsibility and can therefore also work with goal management and delegation. Your work naturally includes responsibility for the working environment, which means that you act promptly within the framework of these issues and you handle and report deviations and incidents that occur.

Main duties and responsibilities

Personnel responsibility and responsibility for results, i.e. following up on goals according to the employees' individual abilities and driving the business forward.
Representing and dialoguing with clients
Lead and engage employees by visualizing and communicating a clear vision and putting it into action
Responsible for team budget, quality and follow-up
Carry out the work as efficiently as possible, and strive for continuous improvement and revenue
Responsible for a safe and secure work environment
Analysis of risks & focus on safety aspects. Conduct risk analysis in case of changes
Ensure that your part of the organization complies with Vattenfall's policies and guidelines

Requirements specification

We are looking for you who are at the beginning of your leadership journey, preferably from larger organizations. You have documented good leadership results where your tactical and operational work is evident. It is an advantage if you have previously worked with customer/supplier responsibility. You have completed studies at upper secondary level or equivalent acquired skills.

As a person, you have a strong drive and constantly strive to exceed your goals. Furthermore, you are responsible and always aim to foster a good working relationship to create the conditions for colleagues to deliver exemplary customer meetings. Finally, you are driven by being in a high-energy, sales-oriented environment where continuous development is on the agenda!

Further information

What we offer

In addition to being involved in shaping the smart energy society of the future, we offer you a developing and varied work with many contact surfaces. For us at Vattenfall, it is important that work and private life have a good balance, so we offer flexibility in work and the opportunity to work from home if needed. We also have a lot of other employee benefits such as reduced working hours, favorable occupational pension agreements, parental leave allowance and more. Read more about our benefits here.

Location: Umeå

Scope: 100% Temporary employment

Welcome with your application with CV and personal letter no later than October 11. Selection will take place continuously. We only accept applications via our website.

Other information

For more information about the position itself , you are welcome to contact the recruiting manager Kristian Hamreby, Operations Manager, at kristian.hamreby@vattenfall.com

For questions about the recruitment process, please contact recruiter Anna Uppström, anna.uppstroem@vattenfall.com

Trade union representatives via Vattenfall's switchboard, 08 739 50 00. Shahriar Badiei, Akademikerna, Cecilia Bodin, Ledarna, Michael Mukka, SEKO, Christer Von Ahn, Unionen

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