Company description

Vattenfall is one of Europe's largest producers and retailers of electricity and heat. Our main markets are Sweden, Germany, the Netherlands, Denmark and the UK. The Vattenfall Group has around 20,000 employees. We have been electrifying industries, powering homes and transforming lives through innovation for over a century. We work for fossil-free energy and drive the transition to a sustainable energy system.

Vattenfall Customer Service Nordic is responsible for sales, billing and customer service via traditional and digital channels for Vattenfall customers in the Nordic region. Our customer service is located in Umeå, Solna and Helsinki and in total we are about 300 employees who together support Vattenfall's various businesses via the customer interface. We work for fossil freedom by guiding our customers to climate-smart solutions. We take pride in creating world-class customer experiences and delivering on agreed targets, thereby contributing to the development of Vattenfall and the Vattenfall brand.

In 2021, Vattenfall Customer Service Nordic was awarded the Union's prize for Sweden's most LGBTI-friendly workplace. We know that a good working climate, first-class customer interaction and innovative thinking are based on us all complementing each other. With us, you can be proud to be who you are!

Vattenfall Customer Service Nordic is certified as a Great Place to Work®. The certification is based on an employee survey within the dimensions of Credibility, Respect, Fairness, Pride and Camaraderie.

About the role

Job description

Do you love sales and strive to always deliver first-class service to customers? Vattenfall Customer Service is now looking for more colleagues to join our sales team where we work with new customer sales through incoming calls, maybe you are the one we are looking for?

About the role

As a salesperson in our Sales Desk department, you will be responsible for providing our customers with world-class service and getting them to choose us as their electricity supplier. As a salesperson, you act as an ambassador for Vattenfall by creating first-class customer experiences for our customers using the phone as a working tool.

We at the Sales Desk are aware that success is built through collaboration and therefore have a close interaction in the team and are convinced that it leads to success both for the team but also for the individual colleague. For the right person, there are good opportunities to develop in sales as our strategy extends across the entire customer journey.

Who are we?

Within our team, we work in three different directions, as described below. In this role, your mission will be focused on new customer sales. As we are a large team with many different focus areas within the customer journey, there are opportunities for the right person to continue to develop and try new tasks in the future.

• New customer sales where our mission is to win new customers on incoming calls that do not yet have an active agreement with us today.
• Inbound churn calls where our mission is to turn back those customers on incoming calls who are considering leaving us as their electricity trading supplier.
• Outbound churn calls where we take the initiative through outbound calls and manage call lists with precision to get as many customers as possible to choose us further as a supplier.

Requirements specification

We are looking for you who

• have an upper secondary education and are at least 18 years old and can communicate fluently in Swedish in both speech and writing and that you have good computer skills
• are a committed team player with a high focus on results
• thrives in a fast-paced environment and takes responsibility for your own development
• are driven by influencing overall results and have a true passion for sales and the entire customer meeting.

We consider it a merit

• you have previous experience in sales or other sales and/or service professions
• if you have knowledge of languages other than Swedish and English.
• if you have knowledge of SAP.

Come and be part of the Sales Desk, a team that supports each other and celebrates each other's successes!

Further information

Location: Umeå. The work is done from the office but should the need arise, there is the possibility to work from home.

Start date: According to agreement

Employment type: Permanent employment

Salary: Fixed + commission

Employment: Full time

Working hours: Office hours Mon-Fri 8-17

If you would like to know more about the position, please contact recruiting managers Anna Arevärn, 073-053 02 56 or Li Westman 070-204 28 83

For more information about the recruitment process itself, contact recruiter Anna Uppström, anna.uppstroem@vattenfall.com

Union representatives are Shahriar Badiei (Akademikerna), Christer von Ahn (Unionen), Mikael Mukka (SEKO), Cecilia Bodin (Ledarna). You can reach all of them via Vattenfall's switchboard, 08- 739 50 00.

Welcome with your application no later than October 1

We would like your application to consist of a CV and a personal letter explaining why you are applying for the position and why you are a good fit for the role.

We wish to fill the position as soon as possible and will handle applications on an ongoing basis, so send in your application today!

Please note that we do not accept applications via email, but only accept applications via the link in the ad.

What we offer

In addition to being involved in shaping the smart energy society of the future, we offer you a developing and varied work with many contact surfaces. For us at Vattenfall, it is important that work and private life have a good balance, which is why we offer flexibility in work and the opportunity to work from home if needed. We also have a lot of other employee benefits such as reduced working hours, favorable occupational pension agreements, parental leave allowance and more. Read more about our benefits here.

We are convinced that diversity contributes to building a more profitable and attractive company and strive to be good role models when it comes to diversity. Vattenfall works actively to ensure that all employees have the same opportunities and rights regardless of age, ethnic or cultural background, gender, religion/belief, sexual orientation or disability.

Vattenfall is part of Sweden's critical infrastructure, so many of our services are classified. If this position is classified, a security clearance will be conducted before employment, in accordance with the Security Protection Act.

We look forward to your application!