Company description

Are you a student and want to use your knowledge and ideas to help influence the development towards a fossil-free society? Then you should apply for a summer job with us!

Summer jobs at Vattenfall are an opportunity for you as a student to gain experience and an insight into what it is like to work at a large Swedish energy company. At Vattenfall, we work to ensure that everyone can choose fossil-free ways of transportation, production and living. You will meet people with different experiences that can contribute to your development and your network. If you are on a summer break from your studies, you can apply for a summer job with us. We look forward to your application!

Vattenfall Eldistribution AB distributes electricity to households, companies and society - around the clock all year round. Our electricity network is over 12,000 miles long and we distribute electricity to almost 900,000 customers. We build, operate, maintain and invest in our electricity network to ensure that you as a customer receive a reliable supply.

Read more about us at https://www.vattenfalleldistribution.se/om-oss/

About the role

Our unit works to support customers who are partially or completely without power. We handle cases by phone and e-mail and receive reports of fault observations from field staff. Operations run 24 hours a day, all year round, which means that work takes place in shifts between 06:00-14:00 and 14:00-22:00, including weekend work (06:00-18:00 or 10:00-22:00). Night shifts are not included.

In this role, you will:

• Provide support to customers who are partially or completely without power, via phone and email.
• Receive and handle reports of fault observations from field staff.

This work will give you a valuable insight into customer management and Vattenfall Electricity Distribution's operations. You will gain practical experience of working with customer support and field communication, which can be an excellent foundation for future career opportunities in the industry.

Requirements

Requirements:

• You are over 18 years old.
• You speak and write fluently in Swedish and English.
• You are studying at upper secondary school.
• If you are studying to be a distribution technician or electrical power engineer, this is an advantage.
• Experience with customer service over the phone and email is an advantage.
• Knowledge of SAP is an advantage.

We are looking for you who:

• Are confident, stable and have good self-awareness, with the ability to keep professional and personal relationships separate.
• Stays calm and focuses on the right things even in stressful or pressured situations.
• Works well with others, listens, communicates and resolves conflicts in a constructive way.
• Speaks clearly and with commitment, and adapts your communication to the situation and the recipient.
• Is courteous, attentive and solution-oriented in your approach.

Further information

If you want to know more about the position, please contact the recruiting manager Therese Muir, therese.muir@vattenfall.com

If you want to know more about the recruitment process itself, please contact recruiter Isabelle Westerlind, isabelle.westerlind@vattenfall.com

Union representatives for the summer job are Anne-Marie Sjöbohm (Akademikerna), Asim Nokic (Unionen), Ulf Tengman (SEKO), Christian Ericsson (Ledarna). You can reach all of them via Vattenfall's switchboard, 08 739 50 00.

The position is located in Trollhättan and will last between 2/6-2025 to 31/8-2025.

How to apply

Prepare a CV; in your CV it is important that education, relevant experience and place of residence are clearly stated. No applications will be accepted by email.

Does this sound like a summer job for you? We look forward to your application no later than February 21, 2025!

Vattenfall Eldistribution AB is part of Sweden's critical infrastructure, thus many of our services are security classified. If this position is classified, a security clearance will be conducted prior to employment, in accordance with the Security Protection Act.

We are convinced that diversity helps to build a more profitable and appealing company and strive to be good role models when it comes to diversity. Vattenfall works actively to ensure that all employees have the same opportunities and rights regardless of age, ethnic or cultural background, gender, religion/belief, sexual orientation or disability. Read more about how we work with diversity and inclusion here.