Company description

Vattenfall is one of Europe's largest producers and retailers of electricity and heat. Our main markets are Sweden, Germany, the Netherlands, Denmark and the UK. The Vattenfall Group has around 21,000 employees. We have been electrifying industries, powering homes and transforming lives through innovation for over a century.

About the role

Do you have technical experience in solar and energy storage solutions?

Then you can be part of the Decentralized Energy Solutions team that creates value to our customers by offering distributed and renewable energy. In the future, the offering will also include services linked to these products. Come and help us make fossil-free possible!

We are looking for a technical support employee with experience in solar cells, batteries and support services. You will be part of our technical support team and provide technical support to our customers. The role requires an understanding of our products and services so that you can troubleshoot and find solutions. In your role, you will also understand the value of keeping customers in focus and having frequent and clear communication with them. A large part of the work will be proactive, i.e. identifying errors and acting on them before our customers do, identifying measures that reduce the risk of errors occurring and having a proactive dialog with our customers.

Operational responsibilities:

• Responsibility for support cases received from customers
• Ensure continuous and accurate feedback to customers and other stakeholders
• Identify and resolve technical issues with solar cells, batteries and support services
• Proactive support by monitoring and identifying faults
• Remote troubleshooting and, if necessary, sending technicians out into the field
• Document and close resolved cases

Key deliveries:

• Provide high quality technical support to our customers
• Ensure the highest level of customer satisfaction
• Contribute to the development of our technical support processes
• Collaborate with other departments and external partners to ensure a high quality product and support

Development Opportunities:

• Training in technical support and ancillary services as well as solar cells and batteries
• Career opportunities within the company

Requirements

• You have a degree or experience in engineering, electronics or electrical installations
• You have knowledge of solar cells, batteries, support services and other related technologies and their regulations
• Good understanding of technical terms and processes
• Fluent Swedish and English in both speech and writing, Finnish is meritorious
• Experience of technical support in solar cells, batteries and support services is meritorious
• Driving license B

Personal qualities:

• Good communication skills both verbal and written
• You are flexible and can handle multiple tasks at the same time
• You can work independently and have good problem solving skills
• You are structured, accurate and have the ability to document your work
• Driven by understanding technical problems and finding solutions together with others
• Customer focus and understanding of the value of maintaining close and clear communication with customers
• Ability to be able to explain technical problems and solutions based on the recipient's level of knowledge

Further information

We offer

In addition to being involved in shaping the smart energy society of the future, we offer you a developing and varied work with many contact surfaces. For us at Vattenfall, it is important that work and private life have a good balance, so we offer flexibility in work and the opportunity to work from home if needed. We also have a lot of other employee benefits such as reduced working hours, favorable occupational pension agreements, parental leave allowance and more. Read more about our benefits here.

Location

Solna

The employment is valid until February 28, 2026, with the possibility of extension.

For questions about the recruitment process, please contact recruiter Elisabeth Hagman at elisabeth.hagman@vattenfall.com. Trade union representatives via Vattenfall's switchboard, 08 739 50 00 Rolf Olsson (Akademikerna), Simon Salomonsson (Unionen), Cecilia Bodin (Ledarna), Mikael Mukka (SEKO)

Please send your application no later than February 16. Please apply only with your CV, we do not accept Personal Letters. Selection and interviews will take place after the application deadline. We only accept applications via our website.

We are convinced that diversity contributes to building a more profitable and appealing company and strive to be good role models when it comes to diversity. Vattenfall works actively to ensure that all employees have the same opportunities and rights regardless of age, ethnic or cultural background, gender, religion/belief, sexual orientation or disability. Read more about how we work with diversity and inclusion here.

Because the safety of Vattenfall and its employees is paramount, we will carry out a pre-employment screening prior to each hire. These checks are based on your role that you will fill within Vattenfall.

Vattenfall is part of Sweden's critical infrastructure, thus many of our services are classified. If this position is security classified, a security clearance will be carried out before employment, in accordance with the Security Protection Act.

We look forward to your application!