Company description

Vattenfall is one of Europe's largest producers and retailers of electricity and heat. Our main markets are Sweden, Germany, the Netherlands, Denmark and the UK. The Vattenfall Group has around 21,000 employees. We have been electrifying industries, powering homes and transforming lives through innovation for over a century.

About the role

Do you want to work in an energetic and dynamic team in a growing industry of the future?

The transition to an electrified car fleet is moving fast and car manufacturers are struggling to meet the demand from the market! At the same time, the demand for accessible and reliable charging infrastructure is increasing. One of the most important components of the electrification of the transport sector is the charging infrastructure, and the most important function there is the functioning of the charging stations. With Vattenfall InCharge, we want to contribute to the transition by offering companies products and services to charge conveniently and make it easy to be our customer. We also run one of the Nordic region's largest networks of public electric car charging, to make it easy to travel wherever you want with an electric car. We are passionate about what we do, and want our customers to have an excellent experience.

About the role:

We are now looking to expand our technical support and hope that you are the one to join us. You will work to resolve situations when problems have arisen with charging at our or customers' charging stations. You will be part of the Asset Management team that manages, maintains and develops existing charging stations and customer relationships. The team works both reactively and proactively.

You will be the technical expert who not only understands our products and services so well that you can troubleshoot and find solutions, but you also understand the value of having the customer in focus and having close and clear communication with them. In addition to others in the team, you will work closely with and have dialog with customers, subcontractors who provide technicians, hardware manufacturers and other Vattenfall InCharge employees. It's not uncommon for completely new situations to arise where electrical, IT, grid connection, programming and hardware knowledge need to be combined with business acumen to find a solution - but everyone in the team supports each other from start to finish. We are only as good as we are together!

Your tasks:

• Take responsibility for customer reported issues and identified problems at our own owned charging stations.
• Keep track of incoming cases together with others in the team and work on them according to priority order.
• Get input data/situation analysis, troubleshoot, diagnose, identify and enforce solution.
• Troubleshooting is usually done remotely through our various systems and that you, if necessary, send out technicians who can go out into the field. In some situations, you may go out with a colleague to be able to fix situations faster and learn more about the hardware and installations.
• Escale any unresolved technical issues to the appropriate instance.
• Ensure ongoing and accurate feedback to customers and other stakeholders.
• Reason with customers on the status of stations and make recommendations to customers on upgrade needs - with the help of more senior team members.
• Document and close resolved issues

More experienced people also work with proactive support and are a positive driver of change and improvement. I.e. you do not wait for customers or EV drivers to contact you about problems, but you handle them before others notice them and you prevent errors/customer dissatisfaction from occurring in the first place.

Requirement specification

Qualifications

• Engineering degree (B.Sc or M.Sc) or equivalent experience.
• Good knowledge of Microsoft Office with a focus on Word, Excel and Outlook
• Fluent in Swedish and English

It is meritorious if you have:

• Knowledge of Microsoft Dynamics
• Basic knowledge of programming
• Work experience from similar positions or knowledge of charging stations
• Electrician background or training

As a person, you are reliable and always put the customer in focus. You have the ability to communicate effectively to different stakeholders and target groups, internally and externally. You are driven by understanding technical problems and finding solutions together with others

Further information

We offer

With us, you will be part of a strong team with great colleagues. The organization is committed and motivated and faces several exciting challenges. We offer a varied work, a modern leadership and many contacts. A balanced life is a matter of course for us, we put great emphasis on finding a work-life balance and offer attractive employee benefits. As an employee at Vattenfall, you are part of creating the heating of the future and shaping tomorrow's fossil-free energy society.

Location: Solna, Stockholm

For more information about the position itself, please contact the recruiting manager Christoph Hopfmann at christoph.hopmann@vattenfall.com. For questions about the recruitment process, please contact Recruiter Elisabeth Hagman, elisabeth.hagman@vattenfall.com.

The union representatives are: Rolf Olsson (Akademikerna), Cecilia Bodin (Ledarna), Mikael Mukka (SEKO) and Simon Salomonsson (Unionen). They can be reached at Vattenfall's switchboard: +46 8 739 50 00,

Please send your CV no later than 1/1-2025. Selection and interviews will take place after the last application period. We only accept applications via our website.

We are convinced that diversity contributes to building a more profitable and appealing company and strive to be good role models when it comes to diversity. Vattenfall works actively to ensure that all employees have the same opportunities and rights regardless of age, ethnic or cultural background, gender, religion/belief, sexual orientation or disability. Read more about how we work with diversity and inclusion here.

Because the safety of Vattenfall and its employees is paramount, we will carry out a pre-employment screening prior to each hire. These checks are based on your role that you will fill within Vattenfall.

Vattenfall is part of Sweden's critical infrastructure, thus many of our services are classified. If this position is security classified, a security clearance will be carried out before employment, in accordance with the Security Protection Act.

We look forward to your application!