Company description

Vattenfall is one of Europe's largest producers and retailers of electricity and heat. Our main markets are Sweden, Germany, the Netherlands, Denmark and the UK. The Vattenfall Group has approximately 21,000 employees. We have been electrifying industries, powering homes and transforming lives through innovation for over a century. We now want to make fossil-free living possible within a generation and we are driving the transition to a sustainable energy system.

Vattenfall Customer Service Nordic is responsible for sales, billing and customer service to Vattenfall customers in the Nordic region. We are headquartered in Umeå, but are also located in Solna and Helsinki and together we are about 300 employees who support Vattenfall's various businesses via the customer interface. We work for fossil freedom by guiding our customers to climate-smart solutions and we are passionate about quality and customer experience and have been named best service in Energy the last two years. With us, the value People First permeates everything we do and we know that confident and committed employees deliver the best customer experiences.

In 2021, Vattenfall Customer Service Nordic was awarded the Union's prize for Sweden's most LGBTI-friendly workplace and this year we have been awarded the Diversity Employer Gold award by Women Ahead. We know that a good working climate, first-class customer interaction and innovative thinking are based on us all complementing each other. With us, you can be proud to be who you are!

Vattenfall Customer Service Nordic is certified as a Great Place to Work®. The certification is based on an employee survey within the dimensions of Credibility, Respect, Fairness, Pride and Camaraderie.

About the role

We offer you an exciting job with innovation, development and involvement as guiding principles. You will have the opportunity to participate in a development journey in an organization where we truly value culture, values and diversity and you will play a crucial role in our ambition to put Vattenfall Customer Service Nordic on the map as one of Sweden's most attractive employers.

We see communication as one of our most strategically important tools for building culture and creating involvement. You will work in a tight team with a wide network in all parts of our business to plan, steer and manage both long-term and daily communication needs. You will help take things from idea to roll-out and publication with the support of the Customer Service Communication Plan and your colleagues.

We're looking for a responsive communicator who can reinforce our culture and sense of belonging and community with great graphics and accurate communication. You create pride in our brand and through clear, innovative and targeted communication, you contribute together with your team to fulfill the overall goals and vision of Vattenfall Customer Service Nordic.

Requirements specification

As a person

We are looking for you who have a creative mindset but also a proven ability to take initiative and work in a structured, organized and efficient way - as well as to inspire and challenge our current processes and methods. You are responsible, take ownership and work proactively with a clear forward thinking spirit.

To succeed in the role of Communication Specialist, collaboration and an ability to adapt communication to different groups of people is easy and you are driven by creating a motivating climate to help the organization achieve set goals.

Requirements

• Interest in communication and marketing
• Very good written and oral communication skills, both in Swedish and English
• Proven experience in video and audio production
• Proven knowledge of graphic design (InDesign, Premiere Pro, PhotoShop etc)

Meritorious

• Experience working with a CMS platform (for example EPI server or similar)
• Academic degree or training in relevant field
• Knowledge of Finnish
• Other technical skills such as Microsoft Suite (Word, Excel, SharePoint), and WordPress or similar are desirable

Additional information

Location: Umeå, Stockholm (Solna) or Helsinki. If you are a stay-at-home parent in Stockholm or Helsinki, you are expected to be open to travel to Umeå 1-2 times a month.

Scope: Temporary parental position (1 year)

What we offer

In addition to helping shape the smart energy society of the future, we offer you a developing and varied job with many contact surfaces. For us at Vattenfall, it is important that work and private life have a good balance, which is why we offer flexibility in work and the opportunity to work from home if needed. We also have a lot of other employee benefits such as reduced working hours, favorable occupational pension agreements, parental leave allowance and more. Read more about our benefits here.

Welcome with your application no later than September 29

We would like your application to consist of a CV and a personal letter explaining why you are applying for the position and why you are a good fit for the role.

It is meritorious if you can send an example of your previous work in the form of an interview, article, video, graphic material or similar.

We wish to fill the position as soon as possible and will handle applications on an ongoing basis, so send in your application today!

Please note that we do not accept applications via email, but only accept applications via the link in the ad.

Other information

For more information about the position itself, please contact Michelle Baumann michelle.baumann@vattenfall.com or Johanna Rönnberg johanna.ronnberg@vattenfall.com

For questions about the recruitment process, please contact the recruiter, Anna Uppström, anna.uppstroem@vattenfall.com

The recruiting manager, Tiina Salum Dömstedt, can be reached by e-mail: tiina.salum-doemstedt@vattenfall.com

Union representatives for this position are: Shahriar Badiei (Akademikerna), Christer Von Ahn (Unionen), Mikael Mukka (SEKO), Cecilia Bodin (Ledarna). You can reach all of them via Vattenfall's switchboard, 08- 739 50 00.

We are convinced that diversity contributes to building a more profitable and attractive company and strive to be good role models when it comes to diversity. Vattenfall works actively to ensure that all employees have the same opportunities and rights regardless of age, ethnic or cultural background, gender, religion/belief, sexual orientation or disability.